clawdbot/docs/refactor/web-gateway-troubleshooting.md

summary, read_when

summary	read_when
Troubleshooting guide for the web gateway/Baileys stack	Diagnosing web gateway socket or login issues

Web Gateway Troubleshooting (Nov 26, 2025)

Symptoms & quick fixes

• Stream Errored / Conflict / status 409–515: WhatsApp closed the socket because another session is active or creds went stale. Run clawdis logout, then clawdis login, then restart the Gateway.
• Logged out: Console prints “session logged out”; re-link with clawdis login.
• Repeated retries then exit: Tune reconnect behavior via config web.reconnect and restart the Gateway.
• No inbound messages: Ensure the QR-linked account is online in WhatsApp, and check logs for web-heartbeat to confirm auth age/connection.
• Fast nuke: From an allowed WhatsApp sender you can send /restart to request a supervised restart (launchd/mac app setups); wait a few seconds for it to come back.

Helpful commands

• Start the Gateway: clawdis gateway --verbose
• Logout (clear creds): clawdis logout
• Relink (show QR): clawdis login --verbose
• Tail logs (default): tail -f /tmp/clawdis/clawdis-*.log

Reading the logs

• web-reconnect: close reasons, retry/backoff, max-attempt exit.
• web-heartbeat: connectionId, messagesHandled, authAgeMs, uptimeMs (every 60s by default).
• web-auto-reply: inbound/outbound message records with correlation IDs.

When to tweak knobs

• High churn networks: increase web.reconnect.maxAttempts.
• Slow links: raise web.reconnect.maxMs to give more headroom before bailing.
• Chatty monitors: increase web.heartbeatSeconds if log volume is high.

If it keeps failing

1. clawdis logout → clawdis login (fresh QR link).
2. Ensure no other device/browser is using the same WA Web session.
3. Check WhatsApp mobile app is online and not in low-power mode.
4. If status is 515, let the client restart once after pairing (already handled automatically).
5. Capture the last web-reconnect entry and the status code before escalating.